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SLA's

Support Services

Since your business operations depend increasingly on network and Internet applications, service availability becomes a crucial concern. NSA can help ensure that your network avoids outages and delivers consistent, reliable services.


Network System Architects offers a variety of Service Level Agreement programs to support the network solutions we design and implement. We can deliver custom support plans ranging from preventive maintenance to emergency response, tailored to fit your service priorities and budgetary needs.

Preventive Maintenance Services

Why worry about failure? Networks require preventive maintenance like any other complex systems. Routine quarterly audits performed by NSA certified engineers, utilizing analysis tools and reports, can predict and avoid failures before they occur.

  • Level 1: Periodic audits of servers, network components, key applications

Emergency Response Services (ERS)

ERS ensures support resources are available when you need them. NSA expert technicians are available on demand with diagnostic tools and resolution skills.

  • Emergency service, 4 hour on-site response and 5x8 coverage
  • 24x7 on-call support service available at special request.

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